Coronavirus FAQs for garage customers

Government guidance has recently changed. However, Housing Plus group will be keeping Covid secure working practices in place. We believe this the safest decision for our customers, staff and communities. In addition, this enables us to continue providing services including vital repairs work.

Within this dedicated coronavirus FAQ area, you can find all the latest answers to your queries and questions about your tenancy and rent.

How can I contact you to discuss my garage rent?

You can call your local customer services team, who can offer you help and advice and refer you to your dedicated officer. Call 0800 048 8955.

Will I lose my garage if I cannot pay my rent as a result of financial hardship caused by coronavirus?

In order to continue to provide our services and to maintain your homes, we must still collect rent. No customer will be evicted for being unable to pay their rent because of the impact of coronavirus. You will, however, still receive standard rent arrears reminders.

We will work with our customers to find affordable solutions in order to help people through this difficult period, so if you’re concerned please contact our customer services team on 0800 048 8955.

Our advisors can refer you to your dedicated officer for further help and support.

What should I do if my work closes or I need to self-isolate and can’t afford to pay my garage rent?

If you are concerned about your rent payments due to changes in your income, we advise that you look into any financial support that may be available to you as soon as possible.  You can find out more in the www.gov.uk website.

I have already terminated my garage tenancy but I am unable to return my keys back to your offices

You can send your keys to us in the post. Please ensure you include details of the garage address with the keys.

You can also call your local customer services team and ask to speak to your dedicated officer who will be able to discuss this with you further. Call 0800 048 8955.

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