Customer Partnership Panel (CPP)

Our Customer Partnership Panel make sure that your views remain at the heart of everything we do.

The group of involved customers help us to improve and deliver better services across Staffordshire and Shropshire.

How can you get involved?

Becoming a CPP member is a fantastic opportunity to gain a further understanding of how our business works, help make our services better for customers, build friendships with other panel members and boost your confidence.

You don’t need any previous experience to get involved. We’ll provide all the training and support you need to help improve the customer experience.

As a member of the panel, you get to:

Meet and build relationships with our Boards and different areas of the business.
Test new systems to help improve the experience for our customers, such as our new chatbot Chatticus.
Work closely with our Customer Advocacy team to make sure that the complaints and feedback process is effective and customer friendly.
Work with us to help develop our Annual Report.
Review our policies and communications. You’ll know if a document has been reviewed by the CPP as it will feature our ‘Customer approved’ stamp!
Work closely with our Service, Performance and Customer Experience (SPaCE) Committee. The SPaCE Committee plays a key role in overseeing our strategy for service delivery and performance, making sure we meet legal and regulatory requirements. Meet our SPaCE committee members here and some of of our CPP members below.