If you have an emergency repair (including out-of-hours emergency) please call:
0800 007 4567
We aim to attend and complete emergency repairs within 24 hours.
An emergency repair is a problem that represents an immediate risk to safety, security or health, such as:
- No heating or hot water
- Major damage to the structure of your home
- An uncontrollable water leak
- A gas leak – If you smell gas or fumes, you must immediately call the National Gas Emergency Service on 0800 111 999 and ensure you are safe before reporting it to us on 0800 007 4567
- A dangerous electrical fault
- An unsecure front door or window causing a security issue
- Damp and mould
All repair requests are categorised in our responsive repair and heating/hot water repair timescales listed below.
Report a non-emergency repair:
We will ensure the home remains safe and usable and aim to complete non-emergency repair work within 28 working days.
Repairs that do not require an urgent response and can be planned and completed within an agreed timescale.
You can request a non-emergency repair by completing our online form below (please DO NOT use this form to report emergency repairs).
For more information, please see: