My repairs and maintenance

Report an emergency repair by calling 0800 048 8955 (24/7)

Looking after your home is a partnership between Homes Plus and you. We are responsible for most – but not all – of the repairs that could be required during your tenancy. You can check our shared responsibilities below, as well as requesting non-emergency repairs quickly and easily online.

Repairs are carried out by the skilled teams in Property Plus.

Homes Plus and Property Plus are part of Housing Plus Group. Delivering this work in-house helps us get the best value for money and means that we can ensure that repairs are carried out safely, to our high standards.

You can also find information on things that customers often ask us about – including how to obtain permission for DIY and alterations.

Your responsibility

  • Condensation
  • Blocked sink, bath, shower or toilet
  • Replacement toilet seat
  • Lost key
  • New bulb for lighting inside your home or for your security lighting
  • Broken/smashed windows
  • Fixtures and fittings (e.g. curtain rails)
  • Minor cracks to plaster inside your home
  • Pest control (e.g. wasps, mice or squirrels)
  • Replacing a blown fuse
  • Decorating the inside of your home

Our responsibility

  • Lighting in communal entrance or landing
  • Blocked guttering*
  • Window won’t close or open
  • Broken shower (which we fitted)
  • Leaking roof
  • Loss of power
  • Problem with your hot water or heating
  • Decorating the outside of your home*
  • Repair tap or kitchen unit
  • Misted glass in windows*
  • Damaged electrical socket (except fair wear and tear)

The repairs that have an asterisk against them are carried out as part of our MOT programme.

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