Pay my rent

It is your responsibility to make sure that your rent is paid on time, whether you pay your rent yourself or it is paid by someone else, including Housing Benefit. If you are struggling to pay your rent, talk to us. We can work together to help you avoid rent debt and the risk of losing your home.

The rent paid by our tenants covers the cost of repairs in your home. It means we can invest in improvements like new kitchens, bathrooms and energy efficient boilers. It also funds the Plus services that we provide as a landlord that is here for people, not for profit – things like employment and money advice, support for communities and help for people experiencing anti-social behaviour.

We have made it simple, easy and convenient for you to make a payment to Homes Plus, with a choice of ways to pay your rent.

Choose how to pay your rent

Direct Debit

Most customers find that the easiest way to pay their rent is by Direct Debit. It is convenient and gives you the peace of mind that your rent will be paid on time. You can choose a regular payment date any day of each month to suit your circumstances.

You can find a Direct Debit form in the welcome pack you received at the start of your tenancy, in the documents area, or you can call our customer services team on 0800 048 8955 to set up a Direct Debit over the phone.

Online with your My Homes Plus account

You can use the My Homes Plus service to pay your rent, check your balance and download past statements.

Register now

Standing order

Standing orders offer another convenient way to pay your rent. Set up your payment using a standing order form (available from us) and make sure that you include your rent reference number. Remember, though, that you will need to adjust the payment amount when you receive your annual rent review letter to avoid overpayment or arrears.


You can pay your rent by swipe card at any of the 28,000 PayPoint terminals in convenience stores, newsagents, supermarkets, garages and Post Offices.

To locate the most convenient place for you to pay your rent in this way visit

Telephone payment

You can pay your rent over the telephone during office hours, using a debit or credit card. To do this, call our customer services team on 0800 048 8955.

Plus services

There’s a reason for the plus in Homes Plus.

As well as being a trusted provider of affordable homes and care services, we’re here to do more for our customers, offering essential Plus services like employment and money advice as well as support and investment for our neighbourhoods.

If you are struggling with your bills or finding it hard to manage your household budget, start with a Plus – contact our expert advisors. And if you need to boost your job prospects, we are ready to help.

Find out more

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