Please call us on 0800 048 8955 to report damp or mould.
Any damp or mould issues in your home will be treated as an emergency repair.
It’s our responsibility to keep you safe and fix any issues as soon as possible.
We require a phone conversation to decide how quickly we will need to attend to carry out the repairs.
Once you have reported damp or mould, please make sure you have read all the following guidance to prepare for the first visit:
Why damp and mould is treated as an emergency repair
To comply with regulations and Awaab’s Law, we have to complete damp and mould repairs within strict timeframes.
When reporting a damp or mould repair, please make us aware of anything that may cause delays.
What we will do:
- Treat mould wherever it is present
- Treat affected wallpaper and remove it, before reapplying treatment
- Repair any related defects in the property
- Help you reduce condensation which can cause mould
- Ask for your feedback to help us improve
What you can do:
- Report any and all repair issues as soon as possible to reduce risks
- Report mould as a repair as soon as you notice it
- Allow us to access to your home to treat, investigate and carry out works that are likely to mean more than one visit
- Use the information provided to keep your home healthy and to keep you safe from hazards
- Use the services provided to ensure you are fully supported
- Let us know as soon as possible if you aren’t satisfied with any repairs work
Not sure if it’s damp or mould? Read our frequently asked questions here, to find out more.