Contact us

When you contact us by phone we will ask you some security questions to identify you before we can discuss any personal information.

When you call us during office hours, you will be greeted with a number of options.

• If you are calling to pay your rent, please press 1.
• If you are calling to report a repair, please press 2.

For anything else, please hold the line.

If you would like someone else to talk to us on your behalf you will need to contact us and give us your permission.

You can do this by completing the third party disclosure form on our documents page and returning it to us at:

Customer services team
Homes Plus,
Acton Court,
Acton Gate,
Staffordshire,
ST18 9AP

Simply call us on 0800 048 8955 and press 1 to ‘pay your rent’.

You will be directed to our quick and easy automated payment service.

Other payment options can be found here. 

Visit our Facebook page: My Homes Plus

Facebook messages and comments are monitored by the Customer Services Team during opening hours.

If you are commenting on a public post, please don’t share any sensitive information.

We will always ask you to direct message us to keep information safe and private.

For more information, please read our customer privacy notice.

South Staffordshire: asksouthstaffs@homesplus.co.uk

Stafford: askstafford@homesplus.co.uk

Shropshire: askshropshire@homesplus.co.uk

Live chat with “Chatticus”, the Homes Plus chat bot

Chatticus can:

• Give instant answers to your questions 24/7, 365 days a year.
• Answer your question in translate into seven different languages.
• Put your query through to a member of our team, during office hours, if it can’t find the answer to your question.

To get started, simply click the “ask us a question” icon in the bottom right corner from any page of our website.

If you would like to speak to someone in person, please visit one of our customer offices or community hubs.

Stafford

1 Parker Court, Staffordshire Technology Park, Beaconside, Stafford, ST18 0WP

Shrewsbury

Brassey Road, Old Potts Way, Shrewsbury, SY3 7FA

Homes Plus, Acton Court, Acton Gate, Stafford, ST18 9AP