Help us keep you safe

As your landlord we have important legal duties and obligations. 

Most of these responsibilities involve safeguarding you, your home and family.

By law, we must carry out safety checks and it’s an important condition of your tenancy that you give us access to your home to carry out these vital checks.

Within this area of our website you can find out more about the different types of safety checks we carry out and how you can help us to make sure you, your family and neighbours are kept safe.

What safety checks do you carry out?

Our safety checks include:

  • Gas servicing and repairs
  • Electrical installation checks and associated repairs
  • Solid fuel and oil central heating servicing and repairs
  • Managing asbestos
  • Solar PV roof panel inspections
  • Un-vented cylinders checks
  • Fire doors safety check
  • Fire risk assessments – communal areas and sheltered schemes only
  • Stairlifts and hoists

How do I know if my home needs a safety inspection?

When we need to carry out a safety inspection we will contact you and let you know when we, or one of our contractors, will visit your home to complete the work.

What will happen if I don’t allow access to my home?

If you do not keep pre-arranged safety inspection appointments and ignore other subsequent communications, we may have no alternative but to seek a possession order or injunction for access to your home.

Until any outstanding safety checks have been undertaken, we cannot carry out any planned improvements at your home and only emergency repairs will be completed.

What should I do if I need to change a safety check appointment?

If you need to change a safety check appointment please contact our customer services team on 0800 048 8955 as soon as possible.

Every year we spend more than £64,500 on missed pre-booked appointments – money that could be spent making more home improvements.

Have I got damp or is it condensation?

Please visit our dedicated website page for advice.

Find out more

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