Sometimes things go wrong and our services can fall short of your expectations but if this happens, we want to hear from you.
For information on how to make a complaint about the financial advice you have received, please visit our complaints page.
Following completion of our internal complaints procedure, you can refer your complaint to the Financial Ombudsman Service.
The Financial Ombudsman Service provides a free, independent service for clients to solve disputes with not-for-profit debt advice providers.
Contact the Financial Ombudsman Service: