We provide free help for residents who may be finding it hard to meet the costs of heating their home (this service has been funded by the Cadent Foundation)
Our Energy Advisor can help you in many ways:
- Installing free energy-saving devices
- Providing independent advice tailored around you, your home and your family
- Advising you on how to use your appliances economically
- Assisting you with any fuel debt
If you’d like support from our energy advice service, please complete our referral form.
Other support available
Grants from your energy supplier
A number of energy suppliers offer grants to help you meet the cost of your energy bills. Visit their websites to find out more.
The Winter Fuel payment
If you were born before 23 September 1958 and receive certain benefits including Pension Credit and Universal Credit, you could get a ‘Winter Fuel Payment’.
If you think you are eligible please visit the gov.uk website for information.
Cold weather payments
A Cold Weather payment helps people on low incomes to heat their homes when it is particularly cold.
You may be eligible for a Cold Weather Payment if you’re getting:
- Pension Credit
- Income Support
- Income-based Jobseeker’s Allowance
- Income-related Employment and Support Allowance (ESA)
- Universal Credit
- Support for Mortgage Interest
Find out more on the gov.uk website.
Check if you can get a fuel voucher
If you can’t afford to top up your prepayment meter, you might be able to get a fuel voucher. This is a code given to you in a letter or in a text message or email. You can use it to add credit to your gas card or electricity key. If you don’t have one of these, contact your supplier to get one.
Your local council might be able to help you get a fuel voucher – find your local council on GOV.UK. If you’re still not sure if you can get a voucher, get help from an adviser.
You can use a fuel voucher at:
- a shop signed up to PayPoint – find a shop near you on the PayPoint website
- a Post Office or shop signed up to Payzone – find a Post Office or shop near you on the Payzone website
To use your voucher you’ll need to take:
- the code and instructions
- some form of ID – for example, your passport or a bill with your name and address
Check your fuel voucher to see when it expires. You might have to use it within 15 days.
If you have problems using your voucher, contact the organisation that gave it to you – you should be able to find their contact information on the instructions.
