Important!
Our phone number has changed to:
0800 007 4567
Please use this number if you have any questions about your home or tenancy, need to pay your rent, or wish to report a repair or emergency repair.
Damp and mould
See it – Report it!
If you spot signs of damp and mould in your home, please let us know. Call our customer services team on 0800 007 4567 or send us a private message on Facebook.
Learn about the causes of damp and mould and discover how to cut condensation for a healthy home.
Social Tenant Access to Information Requirement scheme (STAIRs)
Want to know more about your home or how we manage our services?
STAIRs gives social housing residents easier access to important information, from repairs and safety checks to landlord performance data, with new rights to request specific information from 2027.
Find out more on our STAIRs page.
An update on our repairs service
We know that it is taking longer than usual for us to carry out some repairs. We understand that this is disappointing and want to apologise to anyone affected by these delays. We are working hard to put things right.
