Damp and mould

See it – Report it!

If you spot signs of damp and mould in your home or have any questions or concerns, please call our customer services team on 0800 048 8955, send us a private message on Facebook or by completing our online form.

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An update on our repairs service

We are sorry if you have waited longer than usual for us to carry out a repair.

We are experiencing high demand for repairs as well as ensuring that we respond promptly to reports of damp and mould. This means it is taking longer than we would like, to complete some work.

We understand the frustration and disappointment that delays can cause and we are working hard to resolve these issues. We have put in place a new Priority Repairs Team and have temporarily changed some of our repairs timescales, so that you know when you can expect your repair to be completed.

Emergency repairs are not affected.

If you report damp and mould we will contact you by phone within two working days to book an appointment to visit your home. This visit should take place no later than seven working days after your report.

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How are we doing?

Housing Plus Group and Stafford and Rural Homes merged in 2019 to provide even better homes, neighbourhoods, services and support for our customers. Four years on, we wanted to check in and ask how you think we’re doing. 

Let us know your feedback by completing our survey, here.

You can also make a complaint by contacting us in the following ways:

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