Damp and mould

See it – Report it!

If you spot signs of damp and mould in your home, please let us know. Call our customer services team on 0800 048 8955, send us a private message on Facebook or by complete our online form.

Learn about the causes of damp and mould and discover how to cut condensation for a healthy home.

Find out more

How are we doing?

Tenant Satisfaction Measures (TSMs) were introduced by the Regulator of Social Housing to enable tenants to scrutinise our performance and give us insight about where we can improve. Our latest results are now available.

Just to let you know, we have found it necessary to update some of our results. We are sorry for our error and have updated our 2023-24 results which you can view by clicking the button, below. 

See our results

An update on our repairs service

We are sorry if you have waited longer than usual for us to carry out a repair.

We are experiencing high demand for repairs as well as ensuring that we respond promptly to reports of damp and mould. This means it is taking longer than we would like, to complete some work.

We understand the frustration and disappointment that delays can cause and we are working hard to resolve these issues. We have put in place a new Priority Repairs Team and have temporarily changed some of our repairs timescales, so that you know when you can expect your repair to be completed.

Emergency repairs are not affected.

If you report damp and mould we will contact you by phone within two working days to book an appointment to visit your home. This visit should take place no later than seven working days after your report.

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You said, we’re doing

We are listening to your feedback to improve our services. See our ‘you said, we’re doing’ page to find out more.

You said, we’re doing

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