Gas safety and heating servicing

Most importantly, the safety check and service will help to keep you safe. 

Every year more than 30 people are killed because of faulty gas fires or appliances in the home. You can’t see, smell or taste carbon monoxide but it can kill within minutes. 

There is no charge to you for the heating servicing and safety check, which is a quick and simple process. 

It is your responsibility under the terms of your tenancy agreement for you to give us access to your home to carry out this work. 

If our contractors can’t get access to your home for any reason, we may serve you with a notice seeking possession for breaking these terms. Legal action may also need to be taken for us to gain access. 

When your safety check is due, our Gas Safe registered contractors will write to you to arrange an appointment. The contractors that will be carrying out these checks in your home will be either Sureserve Compliance Central Limited and PH Jones.   

Please refer to this letter for the ways that you can rearrange an appointment. 

You must make sure that you are at home to give the contractors access to carry out the servicing and safety check. At the end of the visit you will be given paperwork to confirm that your appliances are safe to use. 

You may also see Ashley & McDonough Ltd carrying out these checks in our Retirement Living buildings and other communal areas.   

If you think you need a gas safety check and service and have not received an appointment, please call our customer services team on 0800 048 8955. 

We have two Gas Safe registered contractors who may carry out this check and service in your home. You will be contacted by either Sureserve Compliance Central Limited or PH Jones when your check is due. 

You may also see Ashley & McDonough Ltd carrying out these checks in our Retirement Living buildings and other communal areas.   

Following completion of the gas safety check and service you may be contacted by our partner Morgan Lambert, who undertake random quality control inspections on the tests that have been carried out. 

• If you smell gas or fumes, you should immediately call the National Gas Emergency Service on 0800 111 999 who will tell you what to do.
• Do not turn electrical switches on or off or do anything else that could create an electrical spark
• Do not smoke
• Do not use naked flames and put out any that are present
• Turn off your gas supply at the meter
• Open your doors and windows
• Keep people away from the area

To find out more information, please see the National Gas Emergency Services website.

• Never attempt any DIY with gas
• Make sure you know where to find your gas meter and how to turn off the gas in an emergency
• Never block-up air ventilation points and ensure that the gas flue is kept clear at all times
• Never cover gas appliances
• Don’t use a gas appliance if you have any doubt that it is working properly