News

Celebrating National Customer Service Week 2024

National Customer Service Week (NCSW) provides us with a fantastic opportunity to shine a spotlight on the importance of customer service and celebrate all the great work our colleagues are doing to make a positive difference to your lives. 

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Improving your experience 

2023-24 Annual report for customers.
This year’s annual report focuses on how well we delivered our services, the money we spent repairing and maintaining homes and, importantly, the steps we took to improve your experience.

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Ten simple steps to help keep you safe and warm in your home 

Gas Safety Week is taking place from the 9th to 15th September and is here to remind the public how to keep themselves gas safe and raise awareness of the dangers of poorly maintained gas appliances, which can cause gas leaks, fires, explosions and carbon monoxide (CO) poisoning. 

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World Suicide Prevention Day 

Today is World Suicide Prevention Day, a chance for organisations and communities around the world to come together to raise awareness of how we can create a world where fewer people die by suicide.

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An update on our repairs service: August 2023

We know that it is taking longer than usual for us to carry out some repairs. We understand that this is disappointing and want to apologise to anyone affected by these delays. We are working hard to put things right.

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A group of animals including a dog, cat, rabbit, bird and iguana

Responsible pet ownership 

We are reminding customers about the importance of responsible pet ownership. 

We recognise the positive impact that pets can have on their owners’ lives, but you need to ensure that your pets don’t cause any issues for you and your community. 

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Two Care Plus carers in their pink uniforms. They are standing outside in front of foliage and a building.

Carers’ Week 2023

In Carers’ Week, we are celebrating the huge contribution made our inspiring Care Plus care workers. We’re also thinking about all those who care for their own family members and friends, including the tireless carers among our own tenants and colleagues.  

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A person installing an ebike conversion kit on a bicycle.

E-bike conversion kit safety warning

We are reminding customers about the dangers of buying cheap lithium batteries online and converting bicycles into e-bikes following a warning issued by the London Fire Brigade. 

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Celebrating National Apprenticeship Week 

National Apprenticeship Week is an annual celebration of the achievements of apprentices and the positive impact they make to communities, businesses and the wider economy. 

Apprenticeships are helping us to provide great careers for colleagues and deliver even better homes and services for customers.  

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Stafford Soccer Mums FC members group shot with Samantha Allcott from Homes Plus

Mums’ football team scores funding boost from Homes Plus

Stafford Soccer Mums FC is celebrating a funding goal, with support from Homes Plus. 

The Homes Plus My Community Fund supports grass roots organisations in Staffordshire and Shropshire. A grant of £500 from our fund will be used to provide new kit and equipment for the women’s football club, which brings together enthusiastic players of all ages. 

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Warm Spaces

The rising cost of living means that many of us are worried about energy bills. This winter, a network of community organisations, churches, libraries and businesses are opening their doors as safe and friendly ‘warm spaces’.

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Homes Plus funding boost hits the right note for young musicians

Stone Scout and Guide Band has received a much-needed boost, with a grant from Homes Plus.

Our Homes Plus My Community Fund supports grass roots organisations in Staffordshire and Shropshire. A grant from the fund will be used to maintain the band’s instruments and provide new uniforms for the young musicians.

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Celebrations for our 1st birthday 

Homes Plus is one year old on 1 November and what a year it has been! 

The launch of the Homes Plus website has brought the opportunity to do more online wherever you live and our new 0800 048 8955 telephone number is free to phone, 24/7. Now, there is just one number to use to pay your rent, report a repair and get advice.  

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Have a happy and safe Diwali

Diwali is an important religious festival originating in India and celebrated in communities worldwide.

Lasting five days, it marks the start of the Hindu New Year. The word Diwali means ‘row of lights’ and it is sometimes called a festival of lights because of the lights used to decorate people’s homes.

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National Scrutiny Week 2022

A blog from involved customer and Scrutiny Group member, Julia.
I’ve been a tenant in South Staffordshire for 24 years. For the last eight of those I have been what’s called an ‘involved customer’. I’m part of the Scrutiny group and joined the Housing Ombudsman’s national Resident Panel in 2021.

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Homes Plus campaign focuses on keeping well and warm this winter  

The cost of living is rising more than most of us have ever known and it is going to affect all of us.
We will be posting helpful tips on our Facebook page to save money, keep homes warm and stay safe.
You can also find a round-up of help available from the government and other central sources here. We will be updating this as new advice and information is available.

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Plus services help customers save £2.78m 

Homes Plus has helped customers to save an enormous £2.78 million through support offered by our Plus services.

Providing homes for almost 20,000 families across Shropshire and Staffordshire, our Plus services help customers to secure their tenancies, manage their finances and gain employment.

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Congratulations Oliver and Liam 

We are very pleased that the first of our electrical apprentices have completed the very demanding training necessary to graduate as fully qualified electricians.

Both Oliver Simmons and Liam Davies have now gained permanent roles in our in-house electrical team.

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Stuart’s pedals raise pounds 

Congratulations to our amazing Fire & electrical projects manager, Stuart Harvey who has cycled the length of Great Britain and climbed its highest mountains in a great cause.

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Support for Ukraine 

We have been contacted by customers asking how they can support Ukrainians fleeing the war in their country.
Like you, we have been deeply moved by the plight of millions of Ukrainians who are being forced to flee their homes, so want to support customers who wish to volunteer spare accommodation and to help in other ways.

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Homes Plus supports local villages 

Sponsorship from the Homes Plus My Community Fund is supporting the Best Kept Village Community Competition in Staffordshire, which this year includes a contest for children inspired by the Queen’s Platinum Jubilee.

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Apprenticeships grow skills

Marking National Apprenticeship Week 2022, grounds maintenance apprentice Jordan Edwards had the special task of throwing two special ‘seed bombs’ in an area dedicated to a wild flower meadow in the grounds of one of our retirement living communities.

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Homes Plus puts art on local roads

Three landlords in Housing Plus Group – South Staffordshire Housing Association, Severnside Housing and Stafford and Rural Homes – have joined together to become Homes Plus.   

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MP visits new affordable homes in Stafford

Stafford MP Theo Clarke visited one of our new developments of homes for affordable rent and shared ownership. The site of 23 houses and apartments is revitalising an area on the edge of the town centre.

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Apprenticeship a great fit for Nathan

Apprenticeships are really important to Housing Plus Group, which is why we’ve committed to creating 100 new apprenticeships in our business and with our partners in our first five years as an expanded group operating across Staffordshire and Shropshire.

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Hat-trick of success for Care Plus

We are celebrating a hat-trick of success in the Great British Care Awards. At a time when the spotlight has been turned on the role of care workers, Care Plus has been shortlisted for three top awards in what are known as the ‘Oscars’ of the care world.

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Work starts on our new retirement living homes in Kinver

Construction work has commenced on our ambitious plans to build 20 new homes for older people, in Kinver. The development is designed for people who want to live independently, with the reassurance of access to care and support provided by Housing Plus Group member, Care Plus.

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