Latest update: October 2026
We will respond to emergency repairs as quickly as possible and aim to attend within 24 hours through our Same Day Repairs Service.
Where a repair presents an immediate risk to health, safety or the security of your home, we will prioritise our response accordingly.
We provide an out-of-hours service for emergency repairs that cannot safely wait until the next working day.
Repairs service status
Emergency repairs – within 24 hours:
Repairs that require urgent attention to prevent serious damage
to the building, a risk to health or safety, significant loss or damage for example; damp and mould, boiler failure, or uncontrollable leak.
Non-emergency repairs – within 28 days:
Repairs that do not require an urgent response and can be
planned and completed within an agreed timescale.
We will ensure the home remains safe and usable and aim to complete
the remaining repair work within 28 working days.
It’s our responsibility to keep you safe and fix any issues as soon as possible.
If you have any vulnerabilities which mean you need work carried out more quickly, please let us know.
- To report emergency repairs, please continue to call us on 0800 007 4567 (24/7).
- If you are unsure, you can check what kind of problem counts as an emergency here.
- Please continue to report non-emergency repairs online.