Anti-social behaviour

The safety and wellbeing of our customers is always our number one priority. We understand that neighbour disputes, environmental issues and Anti-Social Behaviour (ASB) can have a significant impact on people’s mental health and sense of security as well as harming the wider community. Our Neighbourhood Officers are committed to working in partnership within communities to resolve issues as quickly as possible.

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Neighbourhood issues

Wherever possible, and when it is safe to do so, step one in neighbour disputes is to try talking. If there is any reason that you cannot approach your neighbour or you would like our help to try and resolve an issue, please get in touch.

Neighbour disputes can cover a variety of issues including: 

  •  Issues with parking spaces
  • Positioning of wheelie bins
  • Boundary disputes
  • Cooking smells
  • A baby crying
  • D-I-Y that is occurring during reasonable hours
  • Situations where all parties are contributing to the issue or dispute
  • Issues arising from a difference in lifestyle. An example of this is someone working nights and having a problem with a neighbour making noise during the day

For further information see our Good neighbourhood management policy.

Read our policies      Tell us about neighbourhood issues

Example of a neighbourhood issue that we helped resolve

Issue: A customer reported that they were being disturbed by their neighbour’s child crying. They added that the child’s family were walking around the flat and using household appliances during the night.   

Resolution: As the noise was not created deliberately or maliciously, it was deemed to be household noise. We offered a mediation service so that both customers had the chance to better understand the issues and agree a compromise.  

Environmental issues

Environmental issues can include: 

  • Condition of property that is causing a hazard to health 
  • Littering/fly-tipping 
  • Dog fouling 
  • Graffiti 

Please report environmental issues to us using the form below, and we’ll aim to respond within 2 working days.

Report environmental issues

Anti-social behaviour

What is anti-social behaviour? 

Anti-Social Behaviour (ASB) is defined as behaviour by a person, not of the same household, which causes, or is likely to cause, harassment, alarm, or distress to someone. 

ASB includes: 

  •  Threats of violence or actual violence
  • Harassment and intimidation
  • Threats of criminal damage or actual criminal damage

 

  • Constant and unreasonable noise nuisance
  • Alcohol or drug related nuisance

Please report ASB to us using the form below, and we’ll contact you within 2 working days.

For further information on dealing with anti-social behaviour, see our ASB policy.
Read our policies      Report ASB

Example of ASB that we helped resolve

Issue: We received several reports from different customers about suspected drug use and dealing from a first floor flat. Visitors to the property were reported to be causing a disturbance during all hours of the day and night, causing damage to the property as well as the communal areas of the block of flats and threatening neighbours.

Resolution: We offered support to all parties through home visits, and also put in place individual action plans which were reviewed regularly. We worked in partnership with the police and fire service, local authority as well as mental health and substance misuse support services to fully understand the issues and address the behaviour.

Working together meant that the customer received specialist support and restricted the number of visitors within reasonable hours. The customers who had reported this issue also confirmed that the situation had improved.

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