April is Stress Awareness Month and this year we’re encouraged to #LeadWithLove. The theme urges us to approach ourselves and others with kindness, compassion and acceptance, no matter the challenges we face.
At Homes Plus we have fantastic colleagues who #LeadWithLove every day and we like nothing more than celebrating the compliments they receive from customers. A kind word or a thank you can make a huge difference to someone’s day. In fact, extending a gesture of kindness to someone can even boost your own sense of wellbeing.
Read the customer compliments below to see how we #LeadWithLove at Homes Plus.
Activities Coordinator Jodie
Jodie has worked hard to encourage a previously quite isolated resident down to activities. Their family commented on how clearly Jodie communicated with the resident and how she gently encouraged her, taking things at the resident’s pace. Jodie, your patience and encouragement has made the world of difference to that resident!
Advanced Craft Electrician Neil
A customer from Ketley Bank called to thank Neil for his exceptional work and how quick and efficient he was in resolving the issue with some of the electrics. She went on to say that our repairs service is Oscar winning and she is always happy to have us visit as we have the ability to complete repairs quickly and efficiently.
Employment and Money Advice Officer Toni
I will be forever grateful for all of your input, you have made a huge difference to my quality of life, even to my mental health, I really can’t thank you enough.
Multi Skilled Operatives Neil & Brett
A customer called to thank Neil and Brett. Her next-door neighbour had fallen in the house, and they helped to get into the property and assisted the gentleman until the ambulance arrived. She said they deserve a medal, they have been absolutely fantastic.
Neighbourhood Officer Lisa
Thank you so much for your kind words and for everything you’ve done. I have felt at a bit of a standstill with everything of late, but this has most definitely given me inspiration to crack on with the garden now. Thank you, you’re an absolute legend.
Voids & Lettings Officer Phil
Phil was fantastic, he reassured me, it is my first property alone and I was nervous about affordability and different encounters I may face in the property. He used to ring me twice a week to check that I was alright.
Money Matters Team and Office Facilities Building Assistant Angus
A few thank yous from Lindale Court. A resident would like to thank the wonderful Money Matters team for helping her with a Universal Credit query. I would also like to thank them massively as they helped three tenants with various issues last week. And a huge thank you to Angus for doing the PAT testing here this morning. Team work makes the dream work!!
If you want to thank one of our colleagues, there’s a quick and easy form here https://housingplusgroup.co.uk/leave-compliment. You can also call us on 0800 048 8955 or write to us at feedback@housingplusgroup.co.uk or message us on this page.
If you live in one of our retirement living communities, you can pass your comments or compliments to your retirement living officer.