We know that it is taking longer than usual for us to carry out some repairs. We understand that this is disappointing and want to apologise to anyone affected by these delays. We are working hard to put things right.
Why some routine repairs are taking longer
It has been hard for us to maintain or normal repairs timescales as we are receiving very high levels of demand for repairs. At the same time, we are asking you to report any concerns that you have about damp and mould. Our colleagues are also looking out for signs of damp and mould in homes that they routinely visit. We have delivered other work to keep you safe, too, including installing CO detectors in your homes.
Please help us, to help you
Please continue to report repairs online 24:7 but you should always call us on 0800 048 8955 for emergency repairs. If you are unsure, you can check what kind of problem counts as an emergency here.
And always, if you see damp and mould, let us know. See it, report it. We have introduced an online form to make it even easier to do this, here and of course you can always call us on 0800 048 8955.
If you report damp and mould we will contact you by phone within two working days to book an appointment to visit your home. This visit should take place no later than seven working days after your report. Read more about our damp and mould response in our handy Key Facts document here or read our policy in full here.