Due to the impact of COVID-19, our response time to non-emergency repairs may be longer than usual. To allow us to dedicate our resources where they are most needed, please do not call to ask for updates about non-emergency repairs as we will contact you as soon as we have more information. Your support and patience during this difficult time is really appreciated. If you believe this issue poses a health and safety risk, please contact our customer services team on 0800 048 8955. Once you have completed this form, please do not call our customer services team regarding this repair. We aim to get back to you and arrange the repair as soon as possible.