Annual Reports
Complaints
Complaints and feedback policy
Complaints and feedback policy – Appendix A
Information for residents about the Housing Ombudsman Service
Unreasonable complainants behaviour policy
Government’s white paper published in November 2020
Housing Ombudsman scheme
Housing Ombudsman complaints handling code
HPG Customer Voice flyer
Complaints Performance Service Improvement Report 2024/25
Annual Self-assessment against Housing Ombudsman Complaint Handling Code 2024-25
Annual self-assessment against Housing Ombudsman complaint handling code January 2025
Housing Ombudsman landlord performance report 2023-24
Corporate
Customer newsletters
My Homes Plus – Issue seven
My Homes Plus – Rent Review Bulletin 2025
My Homes Plus – Issue six – Annual report 2023-24
My Homes Plus – Issue five – TSM special
My Homes Plus – Rent review bulletin 2024
My Homes Plus – Issue four – Annual report 2022-23
My Homes Plus – Issue three
My Homes Plus – Rent review bulletin 2023
My Homes Plus – Issue two 2022
My Homes Plus issue one 2022
News Extra issue two 2021
Opening Doors issue two 2021
Find a home
Help and support
Leaseholder documents
My home safety
My Homes Plus e-bulletins
December 2024
November 2024
October 2024
September 2024
July 2024
June 2024 – newsletter special
May 2024
April 2024
March 2024
February 2024
January 2024
December 2023
Pennycrofts Court
Policies
Access to services policy
Allocations and lettings policy
Anti-social behaviour policy
Boundary and fencing policy
Compensation policy
Complaints and feedback policy
Customer commitments policy
Damp and mould policy – key facts
Damp and mould policy
Empty homes policy
Eviction policy
Good neighbourhood management policy
Group adult safeguarding policy
Group child safeguarding policy
Group tenancy policy
HPG hate crime policy
HPG domestic abuse policy
Hoarding policy
How to request compensation for eligible improvements when you have given notice to end your tenancy – fact sheet
How we will improve your home – fact sheet
Income collection policy
Lettings policy – South Staffordshire and Shropshire
Lettings policy – key facts sheet for South Staffordshire and Shropshire
Management of pest controls policy
Property improvement policy
Requesting to carry out your own home improvements – fact sheet
Recharge policy
Repairs policy
Shropshire Affordable Housing Allocation Policy and Scheme
Supported temporary move policy
Transfer and exceptional moves policy
Transfer and exceptional moves policy – key facts
Tree management policy
Unreasonable complainants behaviour policy
Repairs and maintenance
Tenant Satisfaction Measures (TSMs)
We're changing our name
Your tenancy
Rent calendar 2025-26
Ending a tenancy after a bereavement
Rent calendar 2024-25
Application update form (Change of circumstances)
Transfer promise
Consent to disclose personal information to a third party
An introduction to your tenancy
Direct Debit – Homes Plus – Shropshire
Direct Debit – Homes Plus – South Staffs
Direct Debit – Homes Plus – Stafford
Emergency contact form
Pet request form