This year we offered more ways to talk to us and made every contact count. We provided Keep Well & Warm advice and marked our 1st birthday at a conference where involved customers shared their views with our board.
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This year we introduced a priority repairs team to focus on any repairs necessary to stop damp and mould. We provided award-winning support for apprentices and gained a Best Companies ranking as a great place to work.
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This year we made our complaints process clearer, creating a service improvement committee to learn from your feedback. We acted on reports of damp and mould and ensured we’re ready to report on Tenant Satisfaction Measures.
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This year, we worked with the Customer Partnership Panel to deliver the best possible services. We resolved cases of ASB and improved affordable housing with our Quality Homes standard.
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This year, we provided more opportunities for older people to live independently and improved the household income of customers by £2.8m. We helped tenants into employment and tackled digital exclusion in our Community Hubs.
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This year we strived to deliver positive social and environmental outcomes, publishing our first Environmental, Social and Governance report, measuring our impact on areas including climate change and sustainability, corporate governance and human rights.
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This year, we listened to customer feedback and made changes as a result. We provided new ways to contact us, involved tenants in our complaints self-assessment and improved the way we communicate rent updates.
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