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Damp and mould

See it – Report it!

If you spot signs of damp and mould in your home, please let us know. Call our customer services team on 0800 048 8955, send us a private message on Facebook or by complete our online form.

Learn about the causes of damp and mould and discover how to cut condensation for a healthy home.

Find out more

An update on our repairs service

We are sorry if you have waited longer than usual for us to carry out a repair.

We are experiencing high demand for repairs as well as ensuring that we respond promptly to reports of damp and mould. This means it is taking longer than we would like, to complete some work.

We understand the frustration and disappointment that delays can cause and we are working hard to resolve these issues. We have put in place a new Priority Repairs Team and have temporarily changed some of our repairs timescales, so that you know when you can expect your repair to be completed.

Emergency repairs are not affected.

If you report damp and mould we will contact you by phone within two working days to book an appointment to visit your home. This visit should take place no later than seven working days after your report.

Read more

Latest news

Have your say – Housing Ombudsman invites Homes Plus residents to apply for next Resident Panel 

The Housing Ombudsman is inviting social housing residents to apply to join its Resident Panel. 

Sport England grant helps older people get active

A grant of almost £4,000 from Sport England will help customers in our retirement living communities improve their health and wellbeing.

Boost to community hub at local primary school

A community hub offering a warm and welcoming space for families and children at a Staffordshire primary school, has been boosted by a donation from our Homes Plus My Community Fund.

Planting new trees to help brighten up neighbourhood  

Homes Plus and a Stafford Borough councillor have worked together to plant trees for the community in a North Staffordshire village to enjoy. 

Solving murder over mocktails 

A ReConnected event at a retirement living community in Stone saw members turn amateur detectives to solve a deadly ‘crime’.

Celebrating our apprenticeship success stories 

National Apprenticeship Week brings together everyone passionate about apprenticeships to celebrate the value, benefit and opportunity that they bring. 

The Sandford Nursing Home celebrates 5 Star food hygiene rating 

The Sandford Nursing Home, which is part of Care Plus, is celebrating success on a plate after a recent inspection resulted in a five-star food hygiene rating. 

We are offering a warm space at our Burton Square Community Hub 

Our Community Hub, in Burton Square, Stafford, is a warm space! 

Increase in fly-tipping following the festive period 

Following the festive period, we have noticed an increase in waste that has been left in our communal bin areas due to fly-tipping

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