Help – My Homes Plus

What details do I need to register?

To register for My Homes Plus, you will need your:

• tenancy reference (found on your rent statement)
• date of birth
• surname

You will also need an email address which we will send a confirmation link to.

Having problems registering?

• Check you’ve typed your tenancy reference correctly
• Make sure your surname is correct, have you let us know about any recent changes?
• The service is not currently open to leaseholders, market rent customers or commercial properties.
• Please note, you can only use one email address per account.

What browser do I need?

Our portal has been thoroughly tested in all modern browsers. We recommend that you make sure your browser is the latest version. We recommend Firefox, Chrome, Safari or Edge (for Windows 10).
Register now

I can’t get to the payment page, what should I do?

We use AllPay to process card payments. If the page won’t load, check their service status webpage for updates.

If there are no problems reported by AllPay, please try using a different browser. If it continues not to work, please contact our customer service team on 0800 048 8955 for more information.

Payments take up to two working days to appear on the portal

If you’ve just made a payment, it can take up to two working days before it appears on your online statement. This can also be affected by bank holidays and weekends.

Paying by Direct Debit

If you pay by Direct Debit, you’re still welcome to create an account. You can download previous statements and make any other payments you need to, in addition to your regular Direct Debit payments.

If you pay by Direct Debit, your account may show in arrears. This may be because your Direct Debit calculation may include the ‘Rent free weeks’ in December and March. If all your scheduled payments are made, the account will be up to date by the end of March.

Partial Housing Benefit recipients

Your Housing Benefit payment is made every 4 weeks in arrears. If your circumstances have not changed, please calculate the rent payment due based on your last Housing Benefit payment. If your circumstances have changed and you believe your Housing Benefit payment may be affected, please contact Shropshire Council’s Housing Benefit department and our Income Team.

Full Housing Benefit recipients

You currently receive full Housing Benefit. Please contact South Staffordshire Council’s Housing Benefit department and our Income Team if your circumstances have changed and you believe your Housing Benefit payment may be affected.

You can use My Homes Plus to update your home and mobile phone numbers, and your email address that we have on file for you. Please make sure these are correct when you first log in.

You can use My Homes Plus to manage your garage payments too.

Just use your main tenancy reference to register and you will see both your home and garage after you’ve logged in. When making a payment or viewing your statement, just choose which property you want to view.