We’ve had recent reports of customers worried they are being targeted by scam callers.
It’s better to be safe and report anything suspicious, but it could be a legitimate call on behalf of Homes Plus.
We’re committed to putting customers at the heart of everything we do – and your feedback is vital in helping us improve the services we provide.
One of the ways we gather your thoughts is through regular tenant satisfaction surveys.
Through this collection of feedback, you could be contacted by phone, text or email.
Below is some guidance and information on what to expect, what we will and won’t do.
If you’ve recently been contacted by phone about your experience as a Homes Plus or Housing Plus Group customer, it may be part of our ongoing Tenant Satisfaction Measures.
Find out more about the TSM results for the Group here.
Who’s calling and why?
We’ve partnered with a professional research company, Acuity Research & Practice Ltd, to carry out short telephone surveys with a sample of our tenants.
These calls help us monitor how well we’re doing in key areas like repairs, communication, and safety in your home.
Your feedback helps us understand what’s working well – and what needs to be better.
You might receive a call from Acuity on our behalf. The survey usually takes no longer than 10 minutes, and your responses are confidential.
We want to reassure you: this is a genuine and important part of our work to listen to your views and improve our services.
You’ll never be asked for personal information or financial details as part of the survey.
How to know it’s a genuine survey call
You may be called if you’ve previously opted-in to take part of customer feedback surveys.
If you’re unsure whether a call is genuine, here are some things to look for:
- The caller will explain they’re calling from Acuity on behalf of Homes Plus.
- Acuity will call Homes Plus customers from 01785 387923.
- The purpose of the call is to ask for your views on the services we provide.
- You’ll never be asked for sensitive information such as your bank details or full passwords.
If you’re unsure, it’s better to be cautious and hang up.
Other ways you can share your views
Our customers have lots of opportunities to help shape the future of Housing Plus Group.
Whether it’s through surveys or working alongside our teams, your voice matters.
To get involved, just email customerinvolvement@housingplusgroup.co.uk or complete this online form. You can also call us on 0800 048 8955.
Spotting and avoiding scams
Unfortunately, scams do happen – and it’s important to stay alert.
If you ever receive a call, email, or text that doesn’t feel right, trust your instincts.
Be cautious if you’re asked to:
- Share personal or financial information
- Click a suspicious link on a text or email
- Call an unfamiliar number or respond to messages out of the blue
According to Action Fraud UK, here’s what to do if you think you’ve been targeted:
- Stop and think – don’t give out any details unless you’re sure it’s safe.
- Challenge – is the request genuine? If in doubt, contact the organisation using a trusted method.
- Protect – report suspicious contact to Action Fraud on 0300 123 2040 or via www.actionfraud.police.uk.
You can also report scam text messages to your phone provider by forwarding suspicious texts to 7726 (this spells “SPAM” on your keypad).
If you need help with reporting suspicious activity, please get in touch.
Stay informed
We’ll never mind if you choose not to take part in a survey. But if you do, your feedback will directly help us deliver better services for everyone.